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WHAT IS A LIVE CHAT?

A live chat is a service that allows you to talk online with one of our Certified Nurse Midwives.  The one-on-one conversation takes place in real time as you and the Certified Nurse Midwife type in questions and answers.


HOW DO I BEGIN A CHAT?

Before you start your chat, please review the PRIVACY STATEMENT and TERMS AND USE AGREEMENT complete the pre-chat questionnaire on the HOME page.  This will help the Certified Nurse Midwife answer your question more quickly and accurately.  You need to include your phone number and/or email address in case the chat is disconnected unexpectedly.  Please take the time to complete the SURVEY, your feedback helps us improve our service to you.


WILL ANYONE HAVE ACCESS TO MY INFORMATION?

No. The information is secure and not shared with anyone.


WHO WILL BE ANSWERING THE QUESTIONS?

A Certified Nurse Midwife from Winnie Palmer Hospital.


HOW CAN I GET A TRANSCRIPT OF THE CHAT?

At the end of your chat, you will be asked to complete a brief post-chat survey and have an opportunity to ask for a transcript to be e-mailed to you and your physician.  

 

CAN I ASK MY QUESTION BY PHONE?

Yes, you can talk to a Certified Nurse Midwife directly by calling xxx-xxx-xxxx.